Terms of Service

Welcome to our website. This website with URL address “https://www.ivorycollectivehaus” is owned and operated by Meagen Kwiatkowski, ABN 58 447 539 417.

The terms “us”, “our” or “we” refer to Meagen Kwiatkowski, the owner of the website, whose registered office is in Queensland, Australia. The term “you” or “your” refers to the website user.

Ivory Collective Haus is a retail business.

Please read these Terms and Conditions carefully, as together with our Privacy Policy they set out your important rights and obligations in relation to:

1. The use of this website

2. All services and products provided through this website.

Should you not agree with any of these Terms and Conditions, please do not use our website.

1. Your use of this website is subject to the following terms and conditions:

1.1 When you visit this website and use our services or purchase our products, you agree that you have read these terms and all related documents and that you are willing to be bound by them.

1.2 The content of this website is for your general information and use only. It is subject to change without prior notice.

2. Variation

2.1 We may update our terms and conditions from time to time, and the new provisions will apply from the date they are updated.

3. Disclaimer (General)

3.1 Whilst every care is taken, Ivory Collective Haus does not provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

3.2 The information available through this website is provided for educational and lifestyle purposes only.

3.3 You are solely responsible for any results you obtain as a result of using the information on this website.

3.4 You acknowledge and agree that no information or advice provided by us constitutes health, financial or legal advice.

3.5 This disclaimer applies to the fullest extent permitted by law.

4. Copyright, trademarks and other intellectual property

4.1 Meagen Kwiatkowski owns the intellectual property rights in all of the content of this website or has permission to use or display the material on this website.

4.2 TRADEMARK NOTICE: KNOWING is a registered trademark owned by Meagen Kwiatkowski.

4.3 All photographic, video and written content remains the intellectual property of Meagen Kwiatkowski.

4.4 Please email ivoryhaus.info@gmail.com if you require permission to reproduce any of the contents of this website.

5. Personal use only

5.1 You may access, download, or print material from the website for your personal use only.

6. No unlawful or prohibited use

6.1 As a condition of your use of this website, you warrant that you will not use this website for any unlawful purpose.

7. Cookies

7.1 This website uses cookies to monitor browsing preferences.

8. Website security

8.1 We make reasonable efforts to maintain website security but do not guarantee uninterrupted access.

9. Limitation of Liability

9.1 We will not be liable for any damages arising from use of this website, subject to Australian Consumer Law.

10. Applicable law

10.1 This agreement is governed by the laws of Queensland, Australia.

Last updated: September 8th, 2026

Ivory Collective Haus operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience. This website is powered by Shopify.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit or make a purchase from this website.

Personal Information We Collect

When we use the term “personal information,” we refer to information that identifies you.

We may collect contact details, payment information, transaction details, communications, device information and usage data.

How We Use Personal Information

We use your personal information to provide services, process payments, fulfil orders, provide customer support, and comply with legal obligations.

How We Disclose Personal Information

We may disclose information to Go Daddy and service providers as required to operate this website.

Children’s Data

This website is not intended for children.

Security and Retention

We take reasonable steps to protect your personal information.

Your Rights

You may request access, correction or deletion of your personal information by contacting us.

Contact

Email: ivoryhaus.info@gmail.com

Business: Meagen Kwiatkowski – Sole Trader

Location: Queensland, AustraliaThis is a long form text area designed for your content that you can fill up with as many words as your heart desires. You can write articles, long mission statements, company policies, executive profiles, company awards/distinctions, office locations, shareholder reports, whitepapers, media mentions and other pieces of content that don’t fit into a shorter, more succinct space.

Articles – Good topics for articles include anything related to your company – recent changes to operations, the latest company softball game – or the industry you’re in. General business trends (think national and even international) are great article fodder, too.

Mission statements – You can tell a lot about a company by its mission statement. Don’t have one? Now might be a good time to create one and post it here. A good mission statement tells you what drives a company to do what it does.

Company policies – Are there company policies that are particularly important to your business? Perhaps your unlimited paternity/maternity leave policy has endeared you to employees across the company. This is a good place to talk about that.

Executive profiles – A company is only as strong as its executive leadership. This is a good place to show off who’s occupying the corner offices. Write a nice bio about each executive that includes what they do, how long they’ve been at it, and what got them to where they are.

Refund + Returns Policy

Refund & Returns Policy

Last updated: 8th of September 2026

We want you to be happy with your purchase. We sell a combination of new, pre-owned and second-hand clothing, accessories and other goods. As a result, products may vary in age, condition, wear and history.

Please read this policy carefully before making a purchase.

Change of Mind

We do not offer refunds, exchanges or store credit for change-of-mind purchases.

This applies to both new and pre-owned/second-hand goods and includes situations where you:

No longer like the item;
Decide the item does not suit you;
Purchase the wrong size;
Find the item cheaper elsewhere;
Decide you no longer want or need the item; or
Otherwise change your mind after purchasing.

For online purchases, we encourage you to carefully review the product photographs, description, measurements, size information and condition details before placing your order.

Our change-of-mind policy does not affect any rights or remedies you may have under the Australian Consumer Law.

New Goods

New goods sold by us are covered by the consumer guarantees under the Australian Consumer Law.

If a new item has a problem that means it does not meet a consumer guarantee, please contact us so that we can assess the issue and determine the appropriate remedy.

Pre-Owned and Second-Hand Goods

Pre-owned and second-hand goods are sold in their existing condition and may have reasonable signs of previous use, wear or age.

The condition of each pre-owned or second-hand item will be described in the product listing where applicable. Photographs may also be provided to show the item's condition.

Minor imperfections, marks, fading, wear or other characteristics that are consistent with the item's age, nature, price and described condition are not necessarily faults.

Where we are aware of a particular fault, defect or significant imperfection, we will endeavour to accurately describe it and/or show it in photographs before purchase.

If a particular defect or condition has been clearly disclosed to you before purchase, you generally cannot later claim a remedy in relation to that same disclosed issue.

However, pre-owned and second-hand goods are still covered by the Australian Consumer Law, and nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded.

Faulty or Defective Goods

Despite our change-of-mind policy, all goods we sell are subject to the consumer guarantees under the Australian Consumer Law.

You may be entitled to a remedy if an item:

Has a fault or defect that was not disclosed before purchase;
Is not of acceptable quality, taking into account the item's nature, age, price and condition;
Is not fit for a purpose that you made known to us before purchase;
Otherwise fails to meet a consumer guarantee.

Depending on the circumstances and whether the problem is considered a major or minor failure, the appropriate remedy may include a refund, replacement, repair or another remedy available under the Australian Consumer Law.

We may need to inspect the item before determining the appropriate remedy.

Items Damaged After Purchase

We are not responsible for damage caused after purchase through misuse, accidents, improper care, failure to follow care instructions, or normal wear and tear.

This does not affect any rights or remedies you may have under the Australian Consumer Law.

Proof of Purchase

We may request reasonable proof of purchase, such as a receipt, order confirmation or other transaction details, so that we can verify your purchase.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced where they fail to meet the consumer guarantees and the failure does not amount to a major failure.This is a long form text area designed for your content that you can fill up with as many words as your heart desires. You can write articles, long mission statements, company policies, executive profiles, company awards/distinctions, office locations, shareholder reports, whitepapers, media mentions and other pieces of content that don’t fit into a shorter, more succinct space.

Lay-By Policy

Last updated: 8th of September 2026

We offer lay-by as a convenient way to purchase eligible new and pre-owned/second-hand goods by making payments over an agreed period before taking the goods home.

By entering into a lay-by agreement with us, you agree to the following terms.

The total purchase price and payment schedule will be agreed with you at the time the lay-by is commenced.
A deposit of 20 % of the total purchase price is required to commence the lay-by.
The goods will be held by us until the lay-by has been paid in full.
The goods will not be released until all payments required under the lay-by agreement have been received.
Payments must be made according to the agreed payment schedule which is a weekly payment schedule lasting 4 weeks.
The final payment must be received by the agreed completion date.
Lay-by goods remain the property of the store until payment has been received in full.
If you are unable to make a payment or require additional time, please contact us before your payment is due.
Any extension must be agreed to by the store and is not automatic.
If you choose to cancel your lay-by, a $10 cancellation fee will be deducted from the amount refunded.
If payments are not made as agreed, or the lay-by is not completed by the due date, the store may cancel the lay-by in accordance with the Australian Consumer Law.
Individual items may not be removed from a lay-by until the full balance has been paid.
By commencing a lay-by, you agree tot these terms and conditions.

Terms of Service

Refund + Returns Policy

Lay-By Policy

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